At Overflow Orbits Private Limited, we strive to ensure customer satisfaction and provide a transparent and fair refund policy. Please read the following policy carefully to understand your rights and obligations regarding refunds for services offered on our freelancing platform.
1. Scope
This refund policy applies to all users of Overflow Orbits Private Limited’s platform, including employers posting jobs and freelancers bidding for work.
2. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Payment made for a job posting or bid which was not successfully completed due to fault on our platform’s end.
- Duplicate payments for the same service.
- Unauthorized charges.
- Any other circumstance deemed appropriate by Overflow Orbits Private Limited.
3. Refund Process
To request a refund, users must submit a refund request through our platform’s designated channel within 3 days of the transaction date. The refund request must include the following information:
- User’s name and contact details.
- Transaction ID or payment reference number.
- Reason for the refund request.
Once we receive a refund request, our team will review it within [X business days]. If the request meets our refund criteria, we will initiate the refund process immediately.
4. Refund Methods
Refunds will be issued using the original payment method used for the transaction. If this is not feasible for any reason, Overflow Orbits Private Limited reserves the right to issue refunds via alternative methods such as bank transfer or check.
5. Non-Refundable Services
Certain services offered on our platform may be non-refundable unless explicitly stated otherwise. These may include, but are not limited to, featured job postings, premium membership fees, and transaction processing fees.
6. Dispute Resolution
If a user disagrees with our decision regarding a refund request, they may contact our customer support team to appeal the decision. Our team will review the appeal and provide a final decision.
7. Changes to the Refund Policy
Overflow Orbits Private Limited reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@overfloworbits.com.